⚠️ Important Notice: Gambling is intended purely as a form of entertainment. It carries financial risk and is not a reliable way to generate income. bk23 encourages all players to set strict personal limits before playing and to treat any losses as the cost of entertainment rather than a problem to chase. If you feel gambling is no longer enjoyable or is causing harm, please make use of the tools and resources described on this page.
1. Age Restriction & Verification
bk23 operates a strict 18+ only policy across all services — sports betting, live casino, slots, and all other gaming products offered on the platform. It is a fundamental legal and ethical requirement that no person under the age of 18 is permitted to open an account, make a deposit, place a bet, or access any real-money game on bk23.
During the registration process, all applicants are required to confirm that they are 18 years of age or older. bk23 reserves the right — and in many cases is obligated — to request documentary proof of age at any point during the account lifecycle. This verification may be triggered during initial registration, prior to processing a first withdrawal, or if our systems flag activity that suggests a player may be underage.
Documents accepted for age verification include a valid National Identity Card (NID), passport, or driving licence. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending review and any winnings generated during an unverified period may be voided in accordance with our Terms & Conditions.
1.1 Parental Controls
If you share a device with children or younger family members, bk23 strongly recommends enabling device-level parental controls in addition to keeping your bk23 account credentials strictly private. Never allow younger family members to access your device while your bk23 session is active, and always log out completely after each session. Third-party filtering tools such as Net Nanny, Kaspersky Safe Kids, or built-in operating system parental controls can add an additional layer of protection.
2. Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. bk23 asks all players to periodically reflect on their gambling habits honestly. The following warning signs may indicate that gambling has moved beyond healthy entertainment and is beginning to cause harm.
Do you find yourself gambling with money that was set aside for essential expenses such as rent, groceries, or bills?
Do you feel restless, irritable, or anxious when you try to reduce the amount of time or money you spend gambling?
Have you tried and failed to cut back or stop gambling on multiple occasions?
Do you find yourself returning to gamble after a loss with the intention of winning back what you lost ("chasing losses")?
Have you borrowed money, sold possessions, or taken on debt specifically to fund gambling activity?
Has gambling caused significant conflict in your personal relationships, work, or family life?
Do you conceal the extent of your gambling from family members, friends, or colleagues?
Do you feel that gambling has become a way to escape stress, anxiety, depression, or personal problems rather than a source of entertainment?
🚨 Act Now: If you recognise yourself in two or more of the statements above, please do not wait. Contact bk23 support at [email protected] to discuss your options, or use the self-exclusion tool described in Section 5 of this page to immediately restrict your account. Early intervention significantly improves outcomes for people experiencing gambling-related harm.
3. Deposit & Wagering Limits
One of the most effective tools for maintaining control over your gambling activity is the use of pre-set financial limits. bk23 provides every registered player with access to flexible limit controls that can be activated or adjusted directly from the account settings panel. Setting limits before you begin a session is a mark of responsible play and is strongly encouraged for all bk23 players.
3.1 Daily Deposit Limits
A daily deposit limit caps the total amount you can deposit into your bk23 account within any rolling 24-hour period. For example, setting a daily limit of ৳5,000 means that no matter how many individual transactions you initiate, your total deposits in a day cannot exceed that amount. Daily limits take effect immediately upon activation. Increases to an existing daily limit are subject to a 24-hour cooling-off period before they become active, which gives you time to reconsider. Reductions take effect immediately.
3.2 Weekly and Monthly Deposit Limits
For players who prefer to manage their budget over longer periods, bk23 also supports weekly (7-day rolling) and monthly (30-day rolling) deposit limits. These function on the same principle as daily limits — once the cap is reached within the defined period, no further deposits can be made until the period resets. Many players in Dhaka, Chittagong, and other major Bangladeshi cities find monthly limits particularly useful for aligning gambling spending with their salary cycle.
3.3 Single-Session Wagering Limits
In addition to deposit limits, bk23 offers session-level wagering caps that restrict the total amount you can stake within a single login session. This is particularly useful for players who find that they lose track of cumulative spending over the course of an evening's play. Session wager limits reset automatically when you log out and begin a new session.
3.4 Loss Limits
A loss limit defines the maximum net loss you are willing to accept within a given time period. Once your net losses reach the threshold you have set, bk23 will prevent further wagering activity until the limit period resets. Loss limits are one of the most direct ways to ensure that a bad run of results does not spiral into a financially damaging session.
💡 How to Set Limits: Log in to your bk23 account, navigate to Account Settings → Responsible Gaming → Limit Controls, and select the limit type and amount you wish to apply. Limits can also be set by contacting our support team via live chat. Remember: reducing a limit takes effect immediately, while increasing one requires a 24-hour review period.
4. Time-Out & Cooling-Off
Sometimes you may need a short break from gambling without committing to a full self-exclusion. bk23's time-out feature allows you to temporarily suspend your account for a defined period ranging from 24 hours to 6 weeks. During a time-out:
- You cannot log in to your bk23 account or access any real-money games.
- You will not receive any promotional emails or bonus offers from bk23.
- All scheduled or pending bets placed before the time-out was activated will still be settled normally.
- Your account balance is preserved and will be accessible once the time-out period expires.
- The time-out cannot be lifted early — it runs for the full duration you selected.
Time-outs are ideal for players who feel they need a brief pause to reassess their habits, recover from a frustrating session, or simply take a planned holiday from gambling without permanently closing their account. The time-out tool is available instantly from your account settings panel — no support interaction is required to activate one.
4.1 Reality Checks
bk23 also offers optional in-session reality check notifications. When enabled, a brief on-screen reminder will appear at your chosen interval (every 30 minutes, 60 minutes, or 90 minutes) showing how long you have been playing in the current session and how much you have wagered and won or lost since logging in. Reality checks are designed to counteract the immersive nature of online gaming and keep you grounded in the facts of your current session. They can be enabled from the Responsible Gaming section of your account settings.
5. Self-Exclusion Tools
Self-exclusion is the most comprehensive account restriction tool available at bk23. It is designed for players who have determined that they need a significant, enforced break from gambling — or who wish to stop gambling entirely. Self-exclusion at bk23 is a serious commitment and should not be approached lightly.
5.1 Short-Term Self-Exclusion
Short-term self-exclusion periods are available for durations of 1 month, 3 months, or 6 months. During a self-exclusion period:
- Your account is fully suspended and cannot be accessed under any circumstances.
- You will be removed from all bk23 marketing lists immediately — no promotional emails, SMS messages, or push notifications will be sent to you.
- You cannot create a new bk23 account using the same personal details. If you attempt to do so, the new account will be closed and any deposits returned.
- Short-term self-exclusion cannot be reversed before the selected period has fully elapsed, regardless of the reason for the request.
5.2 Long-Term and Permanent Self-Exclusion
Players who require a more extended break may choose a self-exclusion period of 1 year, 5 years, or permanently. Permanent self-exclusion results in the irreversible closure of your bk23 account. Any remaining account balance will be returned to your verified payment method (bKash, Nagad, Rocket, or Upay) within 5 working days. Permanent self-exclusion cannot be reversed under any circumstances — a new account will not be opened for a permanently self-excluded player.
5.3 How to Request Self-Exclusion
Self-exclusion can be requested through any of the following channels:
- Account Settings Panel: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen steps to select your exclusion period and confirm.
- Live Chat: Open a live chat session with the bk23 support team and request self-exclusion. The agent will process your request immediately and confirm activation.
- Email: Send a request to [email protected] (plain text — not a clickable link) with "Self-Exclusion Request" in the subject line, including your registered username and the exclusion duration you require. Email requests are processed within 24 hours.
✅ Self-Exclusion Is an Act of Strength: Choosing to self-exclude is a courageous and responsible decision. bk23 fully supports players who make this choice and will do everything in our power to enforce your exclusion and protect your wellbeing throughout the process. There is no stigma attached to using this tool — it is here precisely for this purpose.
6. Protecting Vulnerable Players
bk23 is committed to identifying and protecting players who may be vulnerable to gambling-related harm. Our responsible gaming team actively monitors account activity for patterns that may indicate a player is experiencing difficulties. Indicators that may trigger a welfare review include:
- A sudden and significant increase in deposit frequency or deposit size compared to a player's established pattern.
- Extended continuous play sessions without natural breaks.
- Rapid sequential deposits following losses — a pattern consistent with chasing behaviour.
- Multiple failed deposits suggesting a player is attempting to exceed their own limits or available funds.
- Player-initiated contact with support that indicates distress, frustration, or financial difficulty.
When such patterns are identified, a member of the bk23 responsible gaming team may reach out to the player via their registered email address or in-app message to check in, share information about available tools, and — where necessary — apply protective measures to the account. These outreach communications are sent in the player's genuine interest and are not marketing in any form.
6.1 Account Activity Visibility
Every bk23 player has access to a complete, transparent view of their account activity at any time. Your betting history, deposit and withdrawal records, session duration logs, and net profit/loss summaries are all accessible from the account dashboard. bk23 encourages all players to review this data regularly — an honest look at your activity history over a month or quarter can provide important perspective on whether your gambling habits remain within healthy boundaries.
7. Support & Help Resources
If you feel that gambling is becoming a problem for you, or if you are concerned about someone you know, it is important to seek help. Speaking to someone about a gambling problem takes courage, but it is often the first and most important step towards recovery. bk23 encourages any player who is struggling to reach out — both to us directly and to specialist support services.
7.1 bk23 Responsible Gaming Support
bk23's dedicated responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us via:
- Live Chat: Available directly within the bk23 platform. Our support agents are trained in responsible gaming and can activate limits, time-outs, or self-exclusion on your behalf instantly.
- Email: [email protected] — please use "Responsible Gaming" as the subject line. Emails are reviewed by a dedicated support team and responded to within 24 hours.
- WhatsApp: Available 8:00 AM to 12:00 AM BST (Bangladesh Standard Time, UTC+6).
7.2 Guidance for Friends and Family
If you believe that a family member or friend is experiencing gambling-related harm, you can contact bk23 on their behalf. While we are unable to share private account details with third parties, we can provide guidance on how to support someone experiencing gambling difficulties and can relay responsible gaming information to the account holder. Please contact us at [email protected] (plain text — not a clickable link) with "Third Party Concern" in the subject line.
📞 Remember: You do not need to be in crisis to ask for help. If gambling feels less fun than it used to, if you're spending more than you planned, or if you're thinking about gambling more often than feels healthy — those are valid reasons to reach out. bk23's support team will listen without judgment and help you find the right tools for your situation.
8. Our Commitment to Safe Play
Responsible gaming is not a compliance checkbox for bk23 — it is a core part of how we operate and how we think about our relationship with every player on the platform. We believe that a sustainable, trustworthy platform is one where players feel safe, informed, and genuinely supported. These values inform every aspect of the bk23 responsible gaming programme.
Our commitments to safe play include:
- Never targeting vulnerable players with promotional offers. Players who have activated limits, time-outs, or self-exclusion are immediately removed from all marketing communications and will not receive bonus offers, reload promotions, or free-bet incentives.
- Transparent odds and house-edge disclosure. bk23 ensures that all odds are displayed clearly and that players are never misled about the statistical advantage the house holds in casino games.
- Staff training. All bk23 customer support staff receive regular training in responsible gaming awareness, problem gambling identification, and the correct procedures for handling sensitive player welfare situations.
- Continuous improvement. bk23 reviews its responsible gaming policies and tools regularly, incorporating feedback from players, emerging research on gambling harm, and best practices from the wider international gaming industry.
- Strict 18+ enforcement. bk23 maintains rigorous age verification procedures and will never knowingly allow a person under 18 to hold or use a real-money account on the platform.
We are proud of the platform we have built for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. And we are committed to ensuring that the entertainment bk23 provides remains exactly that: entertainment, enjoyed safely and within healthy limits by adults who choose to play on their own terms.
🛡️ Play Smart, Play Safe: Set your limits before you start. Take breaks. Never chase losses. Gambling should add to your enjoyment of life — not detract from it. If it ever stops feeling that way, bk23 is here to help. 18+ only.